Grinder the Email You Supplied Is Not Present in Our System Please Click Back to Try Again
Please see if we are able to assist you through any of the options below, which include frequently asked questions for each of these topics
My Account
My Gild
Payment
Merchandise Account
Click & Collect
Delivery
Returns
Check Branch Stock
My Account – FAQs
I'm having bug signing in.
Shopped online before? Try signing in with the email and password you registered with. If you still can't sign in, please reset your password here Not shopped online with us before? You'll demand to annals your email address and fix an account, fifty-fifty if you lot've shopped in co-operative or over the phone.
I've forgotten my password
If you lot take forgotten your countersign, please reset your password hither, and enter the electronic mail accost you registered with, yous will so receive an email with a link for a new countersign.
How do I choose what Toolstation marketing I receive?
Go to your Business relationship preferences to change your marketing preferences. On this folio you can either opt in or opt out of our marketing channels of Post, Email or Text. When signed in, you lot can sign upward to receive the latest discounts, offers and auction previews from Toolstation and its group companies. Yous can as well select how you wish to exist updated with the progress of your order.
How do I edit my saved addresses?
Go to My Business relationship and select Update Address to edit your saved address. Or to add a new address select Address Book in the right hand menu and select the green Add New Accost button.
How tin can I view my orders or become a copy of my invoice?
Become to My Account and select Guild History in the right hand carte. All of your online orders will appear here as soon as you complete the online checkout. To print your online society invoice, go to Order History and tick the box aslope the order you wish to print, and click Print Copy Invoices button. To email the invoice, expand the order details by clicking the blue arrow on the left of the order and and then select Email. This volition so be emailed to the email accost registered with your business relationship.
Practise I have to exist a tradesperson to shop with Toolstation?
Anyone can shop with us! You don't demand to exist a tradesperson to store with us.
My Order – FAQs
My lodge is missing an detail.
Check your delivery label to ensure that all items listed in your delivery have arrived with y'all. Orders with multiple items may be carve up over a few deliveries. If you lot want to track your delivery, please visit the Parcelforce website, www.parcelforce.co.u.k. and enter your tracking number. This website will detail how many deliveries your order volition arrive in. If you lot have received all of your parcels, but an detail is still missing, please Contact United states with the lodge and production details so that we can investigate farther. If you have collected your order in store and some products are missing, please render to the shop or Contact U.s.a.
I've placed an order, why haven't I received my confirmation electronic mail?
When you place an online order, you volition receive a confirmation email to your registered email address within a few minutes. Your invoice volition also announced in the Lodge History section of My Account as shortly as you consummate the checkout online. If you lot have not received a confirmation electronic mail, check your email spam / trash boxes. If the confirmation email is not there, yous tin can send a duplicate invoice to your electronic mail accost by going to My Account, then Order History. Selecting the blue arrow on the left of the order then select Email. This volition then exist emailed to the email address registered with your account.
The item I want is out of stock
We aim to replenish out of stock items within ii-three weeks, however, this time scale may exist extended depending on the product and supply. Equally soon as replenishment stock is received our website and systems will be updated accordingly. Not all items, however, once out of stock will be replenished, and then ever check out our recommended products as they may suit your requirements.
Can I get stock transferred from one Toolstation branch to another?
Nosotros are unable to transfer available stock between our branches. You tin utilise our branch locator to find stock in branches near your and utilise our click and collect commitment service to selection up in 5 minutes. If you lot're in store and find we don't have everything you need, we can cheque local availability, take payment and secure stock in another Toolstation Shop. Your order will exist ready to collect from your selected store within 5 minutes (when stores are open up).
Can I amend my order once I've placed it?
Amendments cannot be made as in one case y'all've placed an social club, your guild is sent immediately to our warehouse to process for delivery.
Payment – FAQs
Can I get a credit account at Toolstation?
I take a Toolstation Merchandise United kingdom of great britain and northern ireland Card, can I still guild online?
Aye, when ordering online, you tin select which menu type yous'd like to pay with. Only use your Toolstation Trade Account Menu and enter your menu number and expiry date.
How do I know my promotion code has worked?
When you successfully apply a promotion lawmaking, it will appear in your basket total, with item of what promotion y'all have applied.
Click & Collect – FAQs
Changes in branch from 19th July
- Branches are fully open up and operating safely in line with government guidelines
- Safe contactless collection is available 7 days a week at our branches
- Our branches are open 7am-8pm Monday-Friday, 7am-7pm Saturday and 9-4pm Lord's day
- Keeping our colleagues and customers safe and well, and would encourage anybody to follow national guidelines whether shopping in England, Scotland or Wales
- Delight ensure that your mobile number is added so that we tin text you when your guild is ready to collect
Click & Collect
You are now able to easily check availability of items in your local branches online, then place your order and pay. We'll pick your items direct away (when stores are open) and text you as shortly as your order is ready to collect, this should be inside 5 minutes. If the item is not bachelor in your local branch, simply we have it in our warehouse, nosotros tin can get additional items delivered Gratuitous to your nearest branch, prepare for you to collect the next day afterward 3pm. Also, if you're in branch and find nosotros don't have everything in stock, we tin now bank check local availability, have payment and secure stock in another Toolstation branch. Your order volition be ready to collect from your selected branch within 5 minutes (when stores are open up).
I placed an gild for collection, just no longer desire it
If you want to cancel the order for a full refund, please visit the shop or Contact U.s. for your refund. Your items will be held at your selected Toolstation co-operative for 14 days, after which indicate, your social club will be put dorsum to stock and refunded automatically.
How long volition a store hold my order for?
Your items will be held at your selected Toolstation branch for 14 days.
What happens if I don't collect my order from branch?
Your items will be held at your selected Toolstation branch for 14 days, later on which point, your order will be put back to stock and refunded automatically
Are all items available for collection today?
Most of our items are bachelor to collect within 5 minutes at a Toolstation branch, subject to stock availability. Please bank check shop stock on the website at time of society. Items currently in stock at your selected Toolstation branch are available within 5 minutes after placing your social club (when stores are open). Outside store hours orders volition be bachelor when the store is adjacent open. Items not held in our branches will be shown on our website as Next Concern Day But. Some larger items are not available to collect from co-operative every bit these are delivered direct from our suppliers. If you're in branch and the item you lot want is not in stock, we can now cheque local availability, accept payment and secure stock in another Toolstation branch. Your order volition be prepare to collect from your selected store within v minutes.
When will my society exist set to collect?
In stock today
In stock today items are currently in stock at your selected Toolstation co-operative and are available to collect within v minutes afterward placing your social club until the co-operative closes. Exterior co-operative opening hours, In stock today items volition exist bachelor when the co-operative is next open. Please check here for co-operative opening times If you're in branch and the item y'all want is not in stock, we can at present check local availability, take payment and secure stock in another Toolstation co-operative. Your order volition be set to collect from your selected branch inside 5 minutes.
Next Business Day Only
Next Business concern Day Only is available when the detail you lot want is non in stock at your selected Toolstation co-operative, but is in stock in our main warehouse. When you order for Side by side Business Day Only we send the detail from the warehouse to your selected branch fix for y'all to collect the adjacent twenty-four hours. The verbal date that your Next Business organisation Twenty-four hours Simply items volition exist gear up is shown on the gild confirmation page and the gild confirmation email. Nosotros will also ship a Text message to notify yous every bit before long as your items are ready to collect.
Next Business day drove times
| UK MAINLAND & NORTHERN Republic of ireland | Social club before 7pm | Society after 7pm |
|---|---|---|
| Mon | Collect Tuesday after 3pm | Collect Midweek after 3pm |
| Tuesday | Collect Wednesday afterward 3pm | Collect Th after 3pm |
| Midweek | Collect Th later on 3pm | Collect Fri after 3pm |
| Thursday | Collect Friday after 3pm | Collect Monday after 3pm |
| Friday | Collect Monday after 3pm | Collect Monday after 3pm |
| Saturday | Collect Monday later on 3pm | Collect Monday after 3pm |
| U.k. MAINLAND & NORTHERN Republic of ireland | Order earlier 4pm | Lodge after 4pm |
|---|---|---|
| Sunday | Collect Mon afterward 3pm | Collect Tuesday afterward 3pm |
PLEASE NOTE – REMOTE AREAS Standard Commitment 2-4 Days
Click & Collect – what yous demand to bring with yous to store:
When collecting your items you'll need the post-obit;
- Your guild reference which will exist on the order confirmation e-mail or Text.
- When selling age restricted products if the customer appears to be under the historic period of 21, we would crave one of the post-obit, a photograph driving licence, a passport or a proof of historic period card such every bit a Pass carte du jour. Failure to produce i of these items will outcome in that item being removed from your guild and refunded.
What time is my local branch open?
The majority of branches are open up 7am-8pm Mon to Fri, 7am to 7pm Sat and 9am to 4pm Sunday. Some exclusions apply, and Bank Holiday times will differ. For more information, or to find your nearest store, please use our Branch locator
Delivery – FAQs
When placing an lodge before 7pm Monday-Thur and before 5pm Sunday using Next Business Mean solar day Commitment your lodge should attain y'all by 6pm and our Pre-12 delivery usually gets to you on the next business organization 24-hour interval by 12pm. Orders selected for Sabbatum delivery and placed by 6pm Friday volition be delivered the following day before 6pm. Orders selected for Sun delivery and placed by 4pm Saturday will be delivered the following day before 6pm. Items over 30kg can only be delivered side by side Business organisation 24-hour interval Mon-Fri. Orders placed after 7pm Th volition be delivered the post-obit Monday. All deliveries will crave a signature. If you have supplied your mobile number you volition receive a free text bulletin effectually 7am on the mean solar day of commitment informing you of an estimated 2 60 minutes time slot, the name of the driver and a link to live tracking so yous can follow your parcels progress via ParcelForce
I'm non going to exist in to receive my delivery
If no i is bachelor to sign for the delivery, the courier will leave a "Deplorable We Missed You" carte du jour and effort to exit with a neighbour or a local Post Function. If this is not appropriate they will attempt to redeliver the following day. The "Sorry Nosotros Missed You" card will item what other delivery options are available if this is not convenient.
How much is Delivery?
Next Business Day Delivery is FREE when yous spend £25 or over. For orders under £25 the Next Business Day delivery charge is £v. Pre-12 delivery is an boosted £5 charge Saturday delivery is available with a £10 charge when you spend less than £25, orders over £25 but under £75 will be charged £5 and orders over £75 accept costless Saturday delivery. Sunday commitment is available with a £10 charge when you spend less than £25, orders over £25 just under £75 will be charged £5 and orders over £75 have complimentary Dominicus delivery. Remote areas: For orders to addresses in remote areas, Next Business Mean solar day or Pre-12 commitment options are non bachelor. Click here for more details
How practise I track my club?
Once your social club has been dispatched you will receive an e-mail with the courier details and your tracking number, this can be used to runway your order via world wide web.parcelforce.co.u.k. Note: Items that are delivered direct from our supplier cannot be tracked using this method. Where possible, suppliers will update you with commitment information. This may be by email, phone call or text message. If yous have supplied your mobile number you will receive a free text message around 7am on the day of delivery informing y'all of an estimated ii hour time slot, the name of the driver and a link to live tracking so y'all tin follow your parcels progress.
Can I accept my order delivered to a different accost?
You can enter a new delivery accost whilst yous are placing an order. Or, if you are registered with Toolstation.com, you lot tin add additional addresses to your Address Book in the My Account section, for you to select when you place your guild. If your order has already been placed, the delivery address tin exist inverse via the ParcelForce website, using the tracking number in your confirmation electronic mail. Restrictions and additional charges will apply. For more data go to Parcelforce.com
Delivery outside of the UK
We are currently able to deliver outside of the UK to the following countries: For France please visit Toolstation France For Netherlands please visit Toolstation Netherlands
Returns – FAQs
Covid-19 Update
- PPE products including Gloves, Masks and Respirators and Ear protection ranges are non-returnable at this time.
- We're lamentable for whatsoever inconvenience this may cause
Refund & Exchange Policy
We promise that you won't demand to return anything to Toolstation, but if yous exercise, we aim to make the process quick, easy and efficient, then you can commutation or refund your purchase with confidence. Nosotros've offered some helpful points to make your returns / exchange a smooth process, delight note your statutory rights are not affected by this guidance.
An substitution tin and so exist fabricated or a refund issued confronting the original method of payment. Some items are marked in the catalogue or on the website as beingness excluded from the 30 twenty-four hour period unwanted items return policy. This includes goods that are cut, mixed or made to your requirements, boilers and boiler parts, used macerators, toilets, dingy h2o pumps, and petrol products. We besides cannot have used petrol products, delight contact the supplier straight, click supplier helplines on the After Sale Support page for contact details.
I of my items is faulty
If an item is faulty and was purchased less than 30 days agone, please return to the shop with the item and follow the returns process details in a higher place for an exchange or refund. If you wish to render a petrol item, nosotros cannot take these back to co-operative once they have been used. Please contact the manufacturer, a list of helpline numbers is available here supplier helplines. If the xxx-solar day menstruation has passed, we will offering a repair or replacement provided that you lot report the error within 12 months of buy. If we are unable to repair or supercede the item(s) we will provide you with a refund. Later on 12 months, your statutory rights as a consumer will go along to apply. Please note for faulty appurtenances reported subsequently half dozen months you must exist able to show that the fault was nowadays when delivered to y'all. If the particular or packaging has been handled excessively, nosotros reserve the correct to reduce the corporeality nosotros refund you lot.
Items delivered direct from the supplier
As these items are delivered directly from our supplier, we are unable to accept returns dorsum to the branch. These items will need to be returned direct to the supplier that delivered them. Y'all can arrange for the items to exist collected by contacting our Customer Services team. We may ask for photographs of the item prior to collection, so that we can better understand the product error. You lot will receive your refund within 14 days of your return being nerveless. Please note, there is no charge for faulty items being nerveless, and you cannot return bespoke or made-to-measure items unless they are faulty. All refunds will be made using the method of payment you lot used. If an item delivered directly from a supplier was paid for in cash, refunds volition need to be made in co-operative once the supplier has collected and processed your returned item. Our Customer Service team will tell y'all as soon every bit we can provide a refund in the branch. For more details, or to arrange a render, please contact our Client Service team via the contact us Contact Usa Form
Repairs
If something goes wrong with your product, nosotros may be able to accept it repaired or arrange a spare part. Sometimes, calling the supplier helplines can lead to resolving the upshot without the need for a repair. For power tools, nosotros take a free and fast service offered by our leading suppliers. This service is available via our stores and through Customer Services. Your faulty power tool will be repaired and returned to you ready to use Using this service can often be the fastest way to get whatever problem put correct. The service is available for power tools from the following manufacturers:
Remember you lot must register your extended power tool warranty online inside 28 days of purchase.
I've installed my production, just a function is faulty/missing, can I exchange/receive just that part?
Currently nosotros practise not straight supply spare parts for all products that nosotros sell. Therefore, if you have installed your product and see a error, please Contact Us for assist.
Can I return something even if it's non faulty?
Yep, yous are able to return an particular if information technology's non faulty, provided it is inside thirty days of purchase and as long as the items are returned unused and in a saleable condition complete with their original packaging and any promotional items associated with the purchase. Certain items are excluded from our 'unwanted' items return policy, these are marked as such online and in the catalogue. Bring it to any of our United kingdom branches, or contact our customer service team using the Contact Us Grade or Webchat Items delivered directly from the supplier: Unwanted items delivered straight from our suppliers can as well be returned within 30 days of delivery. Nevertheless, these items cannot exist returned through a branch. You would need to return these items direct to the supplier, unused and in their original packaging, at your expense. You can arrange for the items to be nerveless, for a fixed fee of £nine, past contacting our Customer Services team. The fee volition be taken off your refund. Some products that are shipped direct from our suppliers may be dispatched with specific return instructions. Please contact the supplier every bit instructed to ensure a quick render and refund where applicable. You volition receive your refund within fourteen days of your return being collected. Please note, there is no charge for faulty items being collected, and you cannot return bespoke or made-to-measure items unless they are faulty. All refunds volition be made using the method of payment yous used. If an item delivered direct from a supplier was paid for in cash, refunds volition need to be made in co-operative once the supplier has collected and processed your returned item. Our Customer Service team will tell yous as soon as nosotros can provide a refund in the branch. For more details, or to arrange a return, please contact our Customer Service team using the Contact us Contact Us Form
Can I render something to store even if I didn't buy it at that particular Toolstation store?
Yes, unless the detail has been delivered directly from our supplier (see below). Whether you lot bought the item in some other Toolstation Shop or yous ordered online or over the phone and had it delivered, you can have it back to any of our branches – this is the quickest mode to process your return. Please provide the original guild reference when returning the item.
My product came direct from a supplier, how do I return it?
Unwanted items delivered direct from our suppliers tin likewise exist returned within xxx days of delivery. Withal, these items cannot be returned through a branch. You would need to return these items direct to the supplier, unused and in their original packaging, at your expense. You can arrange for the items to be nerveless, for a fixed fee of £ix, by contacting our Customer Services team. The fee will be taken off your refund. Some products that are shipped straight from our suppliers may be dispatched with specific render instructions. Please contact the supplier as instructed to ensure a quick return and refund where applicative. You volition receive your refund inside xiv days of your return being nerveless. Please note, there is no charge for faulty items being collected, and you cannot return bespoke or fabricated-to-measure items unless they are faulty. All refunds will be made using the method of payment you lot used. If an particular delivered direct from a supplier was paid for in greenbacks, refunds will need to exist made in branch one time the supplier has collected and processed your returned detail. Our Customer Service team will tell yous as soon equally we tin can provide a refund in branch. For more details, or to arrange a return, please contact our Client Service team using the Contact u.s. Contact Us Grade
I can't return the item to a shop hands, what should I practise?
Y'all will need to consummate the Returns form and print off a returns label. In some instances nosotros can accommodate a carrier option up service, however, depending on the circumstances, this may incur a £9 charge . Please Contact United states to discuss this if needed. If you are unable to use the form, the returns address is Toolstation, Unit 1 Ore Lane, Geddington Rd, Corby, Northamptonshire, NN18 8ET. Original packaging and order number must be included.
What should I exercise if I've already used or installed something which has developed a fault within 30 days of buy?
If an item becomes faulty within 30 days from the date of buy, then you will be able to decline the appurtenances and receive a full refund or a replacement. If it is possible to exercise so, please return items to a Toolstation Store with all their components and include whatever promotional extras that came with them. If you cannot return the particular to a store, meet above on how to return by post. For items delivered straight from our supplier, we are unfortunately unable to accept returns back to the branch. These items will need to be returned directly to the supplier that delivered them. Yous tin can arrange for the items to be collected by contacting our Client Services team. We may ask for photographs of the item prior to collection, so that we tin meliorate understand the production mistake. If the items are installed and you are not able to remove and return them, please Contact United states to suit an culling solution.
What items are excluded from the 30 day 'unwanted' returns policy?
Sure items are marked in the catalogue or on the website as being excluded from the 30-mean solar day unwanted items render policy. This includes goods that are cut, mixed or fabricated to your requirements, as well equally used macerators, toilets and dingy h2o pumps. We also cannot have the return of unwanted boilers, boiler parts or boiler spares where the product box/packaging has been opened.
I paid by PayPal on the website, how practice I get a refund?
The quickest and easiest way is to take the product into your nearest Toolstation Store where the squad will arrange a refund. Alternatively, we tin can too arrange an exchange or replacement product.
I've not received my refund yet, how long does this have?
Refunds to debit and credit cards can take 3-5 working days, refunds to PayPal tin take 5-10 working days. Items nerveless directly by the supplier will be refunded inside xiv days. If yous accept not received your refund within this fourth dimension, please Contact Us
My product is faulty but is still guaranteed by the manufacturer, what do I do?
You volition need to contact the manufacturer direct in the starting time example for assistance. The guarantee data should have been provided with the production at the point of purchase, and often this would have meant registering your purchase with them within 28 days. All the same, if you crave assistance with locating the manufacturer or their contact details, please Contact Usa.
Source: https://www.toolstation.com/content/faq
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